KeySCAPE Systems | Technical Support

Please read the following instructions before submitting your support request

Before you submit your support request, please check you have installed the latest update or service pack for your software.
You could also try haiving a look in our known issues and their solutions section
If this does not resolve your problem, please contact our technical support team:

If you have an in-date service
agreement and wish to email our
technical support team.

Please submit a
support request via the web

Or email us directly at:
scapesupport@key-systems.com

If you have an in-date service
agreement and wish to speak to a
member of our technical support team.

Please call us on either
+44 (0)1527 68888
+44 (0)1527 590400

Ask for "KeySCAPE Support"

If you are a student or lecturer
using a FREE student version of
KeySCAPE.

Please submit a
student request via the web

Or email us directly at:
scapestudents@key-systems.com

When emailing:

Please do not include drawings with your initial request. If these are required, they will be asked for by the person dealing with your request
Please include with your email as much information as possible to help us resolve your issue quickly, including:

A full a description of any error messages that occur
If possible, print screen images that show the message and drawing window. (Use the [PrtSc] key to capture this)
If known, the last or current command being run or the command that generated the error
Your current version and build of KeySCAPE. This can be found from Core > About KeySCAPE
Confirmation that the problem is drawing specific or occurs on all, even blank drawings